FAQ
Frequently Asked Questions
Answers about our hosting and cloud products, billing, security, partnerships and support, all in one place.
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General
The basics: what we offer, who we are and how to get started.
VoxiHost provides high-performance VPS Hosting (both Budget and Premium tiers) and VoxiShield DDoS Protection. Dedicated Servers and Cloud Storage services are currently in active development.
We care about your server's performance more than anyone else, and we can prove it. Instead of aggressive overselling and hidden throttling, we carefully manage node capacity on flagship AMD Ryzen 9 7950X3D hardware with automated VoxiShield DDoS protection. You can start with our lowest-cost plan and test the real-world speed and reliability for yourself, then withdraw within 14 days if it is not what you expected.
Getting started takes less than a minute! 1. Register an account. 2. Add balance to your wallet (Credits). 3. Deploy your preferred VPS tier or service in under 30 seconds. Read the full documentation
Our support team operates Monday-Friday 12:00-20:00 CET with a maximum 48-hour response guarantee on business days. Native support is provided in both English and Polish. Read the full documentation
Our 99.9% Uptime Service Level Agreement guarantees network and hardware availability. If network or host node downtime falls below 99.9% in any billing cycle, service credits are issued according to our SLA terms.
Yes. You can run several instances side by side, so when a project outgrows its current configuration you add a larger one and move your data across, or keep both running. The existing server stays online until you retire it.
VPS hosting
Plans, resources, operating systems and upgrades across our VPS tiers.
Budget VPS
Budget VPS runs on the same hardware as Premium (AMD Ryzen 9 7950X3D, DDR5, NVMe) but with different resource allocation. Budget guarantees 25% RAM (burst to 100%), while Premium guarantees 95%. For CPU, Budget uses Hybrid vCore (2 vCores per physical core with fair-share scheduling), whereas Premium offers Performance vCore with dedicated access. Read the full documentation
Hybrid vCore means each vCore is half of a physical CPU core (using hyperthreading). For example, a 4 vCore Budget plan gets 2 physical cores on the Ryzen 9 7950X3D. These vCores run with Standard Priority scheduling, meaning during peak host usage, Premium VPS gets priority access. However, when the host isn't busy, you can burst to full performance. This keeps costs low while still delivering flagship AMD performance for development and standard workloads. Read the full documentation
You always have at least 25% of your plan's RAM reserved exclusively for you (e.g., 4GB → 1GB minimum). However, since most servers don't use 100% RAM all the time, you can usually burst usage up to 100% of your allocation whenever the host node has free memory. This provides flexibility for occasional spikes while keeping costs affordable. Read the full documentation
Yes, this is expected behavior for Fair Share resources. Because Budget plans offer top-tier hardware at a low price, they have lower CPU priority during peak usage hours.
Does this affect my server? For typical workloads like websites, bots, or development, the impact is negligible-the Ryzen 9 7950X3D is fast enough to handle queuing without lag. However, for latency-sensitive apps (like competitive game servers), we recommend Premium plans for guaranteed consistency.
Does this affect my server? For typical workloads like websites, bots, or development, the impact is negligible-the Ryzen 9 7950X3D is fast enough to handle queuing without lag. However, for latency-sensitive apps (like competitive game servers), we recommend Premium plans for guaranteed consistency.
Budget VPS is perfect for development environments, staging servers, Discord/Fluxer/Telegram bots, small WordPress sites, personal projects, learning/testing, and small game servers (<20 players). Also great for CI/CD runners, internal tools, and low-traffic applications. For production apps with high traffic or mission-critical workloads, consider our Premium VPS plans.
Every VPS plan, Budget and Premium alike, includes VoxiShield DDoS protection at no extra cost. It covers automatic DDoS mitigation, port filtering and standard security rules, plus GeoIP and ASN filtering and custom firewall rules you manage yourself in the panel. There is no separate DDoS protection tier, learn about VoxiShield.
Unlimited transfer on 100 Mbps port means no hard bandwidth caps for normal use. Our Fair Usage Policy simply asks that you don't abuse the network for excessive file sharing, torrenting, or sustained 24/7 maxing out of your connection. Typical websites, apps, game servers, and services are completely fine. If you need guaranteed high bandwidth for CDN or media streaming, contact us about Premium plans with 1 Gbps ports.
All Budget VPS plans feature NVMe RAID 1 storage for hardware-level redundancy against drive failures. For application-level backups, you have full root access to set up your own solution using tools like rsync, Borg, or cloud storage. Paid backup service is available as an optional add-on when ordering your VPS, providing automated snapshots managed by VoxiHost. Read the full documentation
Yes! While our primary offering is predictable monthly billing, we also offer flexible hourly billing on all Budget VPS plans. Hourly billing is perfect for short-term projects, testing, or development. You only pay for the time your server exists, up to the monthly cap. Read the full documentation
Premium VPS
Premium VPS is built for production workloads that need guaranteed performance 24/7. While both plans use the same flagship hardware (Ryzen 9 7950X3D, DDR5, NVMe), Premium offers 95% reserved RAM (vs 25% on Budget) and uncapped CPU with high-priority scheduling (vs Hybrid vCore on Budget). This means your game server, database, or web app gets consistent peak performance even when neighboring servers are busy. Read the full documentation
Premium vCPUs run with high-priority scheduling and no artificial throttling. When you have 4 vCPUs, you get direct access to 4 physical cores of the Ryzen 9 7950X3D at full speed (1:1 mapping). Unlike Budget plans (which use Hybrid vCore with fair-share), Premium ensures your workload always gets the CPU cycles it needs. No waiting, no contention, no performance drops during peak hours.
We lock 95% of your RAM allocation exclusively to your VPS. For example, on an 8GB plan, you have 7.6GB guaranteed at all times. This memory cannot be borrowed by other users. The remaining 5% handles system overhead. This eliminates Out-of-Memory crashes caused by resource contention and ensures your database or game server always has the memory it needs.
No, this should not happen on Premium plans. Premium VPS runs with high-priority scheduling, which means your vCPUs get immediate access to physical cores without waiting. If you're experiencing steal time or performance drops on Premium, please open a support ticket immediately as this indicates a host issue that we need to investigate and resolve.
Premium VPS excels at production workloads that demand consistent performance: 200+ player game servers (Minecraft, ARK, Rust), high-traffic e-commerce sites, production databases (MySQL, PostgreSQL, Redis), real-time applications, and business-critical services. Our benchmarks show 250k IOPS on NVMe. If downtime or slowdowns cost you money, customers, or reputation, Premium is the right choice.
Every VPS plan, Budget and Premium alike, includes VoxiShield DDoS protection at no extra cost: full two-layer protection with automatic threat blocking, GeoIP and ASN filtering, and custom firewall rules you manage yourself. There is no separate DDoS protection tier, see the VoxiShield page.
Unlimited transfer on 1 Gbps port means no hard bandwidth caps for normal use. Our Fair Usage Policy simply asks that you don't abuse the network for excessive file sharing, torrenting, or sustained 24/7 maxing out of your connection. Typical production workloads (websites, APIs, game servers, databases, e-commerce) are completely fine. For specific transfer requirements or custom bandwidth needs, contact our sales team.
All Premium VPS plans feature NVMe RAID 1 storage for hardware-level redundancy against drive failures. For application-level backups, you have full root access to set up your own solution using tools like rsync, Borg, or cloud storage. Paid backup service is available as an optional add-on when ordering your VPS, providing automated snapshots managed by VoxiHost. Read the full documentation
Yes! While our primary offering is predictable monthly billing, we also offer flexible hourly billing on all Premium VPS plans. Hourly billing is perfect for scalable production environments, temporary processing nodes, or testing. You only pay for the time your server exists, up to the monthly cap. Read the full documentation
Hourly VPS
Hourly VPS billing is pre-paid: you pay one full hour in advance at the start of each billing period. With auto-renew enabled, the next hour is charged automatically from your wallet balance and your server stays online. With auto-renew disabled, you receive an email notification 30 minutes before shutdown. If the server remains expired for 7 days without renewal, it is automatically deleted. Read the full documentation
You can delete your VPS at any time, but the remaining unused time in the current pre-paid hour is not refunded. For example, if you delete after 20 minutes of a paid hour, the remaining 40 minutes are forfeited. Plan your workload accordingly to get the most out of each hour.
Auto-renew controls whether your VPS continues running after the current hour ends. When enabled, the next hour is charged automatically from your wallet, so your server stays online without interruption. When disabled, you receive an email 30 minutes before shutdown. If you do not renew within 7 days of expiry, the server is automatically deleted and all disk data is permanently wiped. Read the full documentation
Yes! Both Linux (Ubuntu, Debian, AlmaLinux, Rocky, CentOS, Fedora) and Windows Server (2019, 2022, 2025) are available on hourly pre-paid billing with full RDP (Remote Desktop) access from the moment of provisioning.
Absolutely. All hourly VPS instances, regardless of plan duration, run on the same flagship AMD Ryzen 9 7950X3D hardware with NVMe RAID 1 storage and automated VoxiShield 4+ Tbit/s DDoS mitigation included at no extra cost.
The minimum charge is 1 hour, charged upfront when you create the instance. There are no setup fees, no exit penalties, and no commitments beyond the current hour. Simply delete your server when you are done.
When you manually delete a VPS, or when it auto-deletes after 7 days in an expired state, all associated disk storage is permanently wiped. Always back up or snapshot your critical data before deleting the server or disabling auto-renew. Read the full documentation
Billing & payments
Payments, invoices, renewals and refunds.
We accept Visa and Mastercard debit or credit cards, Apple Pay, Google Pay, PayPal and Link, plus local methods such as BLIK, Przelewy24, iDEAL, Bancontact, EPS, TWINT, MobilePay, MB WAY, Klarna and Bizum. Cryptocurrency payments are handled through NOWPayments. Availability of local methods depends on your region. Read the full documentation
No. VoxiHost is prepaid and subscription-free. Every payment is a one-time top-up or invoice, nothing renews automatically, and there is no recurring card charge to cancel.
Top up your account first, then deploy servers and services from your balance. You only spend what you add, and any remaining balance stays available for future orders. Read the full documentation
Yes. A valid invoice is issued for every payment. VoxiHost is not a VAT payer, so invoices do not include VAT. Read the full documentation
Crypto payments are processed by NOWPayments. At checkout you choose the coin and network, then send the exact amount shown to the generated address. Network fees are separate and paid by you. Read the full documentation
If you were charged but your balance did not update, wait a few minutes and refresh the dashboard. If it still does not appear, contact support with your invoice number, transaction ID and payment method so we can trace it. Read the full documentation
Card payments are processed by Stripe, and crypto payments by NOWPayments. VoxiHost does not store your full card details. Read the full documentation
Security & DDoS
DDoS protection, filtering and what to do when an attack hits.
Yes! VoxiShield is included free with all VoxiHost services. Every virtual server comes with full edge filtering and custom firewall controls enabled from day one at no additional cost. You don't pay extra for DDoS protection, traffic scrubbing, or rule configuration - it's built into every plan. Read the full documentation
Traffic is analyzed and filtered progressively through two distinct defense layers:
Layer 1: Edge Scrubbing - Our global edge network with 4+ Tbit/s capacity absorbs massive volumetric floods (like UDP/SYN floods) before they can reach our network core.
Layer 2: Core Firewall - Cleaned traffic reaching our hypervisors is inspected by an intelligent core firewall. This is where your custom rules, port access, GeoIP filters, and rate limits are enforced with sub-second propagation. Read the full documentation
Layer 1: Edge Scrubbing - Our global edge network with 4+ Tbit/s capacity absorbs massive volumetric floods (like UDP/SYN floods) before they can reach our network core.
Layer 2: Core Firewall - Cleaned traffic reaching our hypervisors is inspected by an intelligent core firewall. This is where your custom rules, port access, GeoIP filters, and rate limits are enforced with sub-second propagation. Read the full documentation
VoxiShield protects against a wide range of threat vectors: volumetric UDP/TCP floods, NTP/DNS amplifications, invalid protocol payloads (e.g. game query exploits for Minecraft, Rust, and FiveM), application layer (L7) HTTP floods, brute-force attempts, and port scans. Our edge templates automatically adapt to game and web traffic, dropping malicious packets while letting real users connect.
Yes! Every customer gets full management access to the firewall via the VoxiHost dashboard. You can create custom port rules, restrict protocols, set packet rate limits, block specific countries using our GeoIP filter, toggle anonymous VPN/Tor network blocks, and inspect blocked connections in real-time via the live analyzer feed. Read the full documentation
In most cases, you don't need to do anything at all. VoxiShield mitigates attacks automatically within seconds. If you notice any service degradation, you can check the live firewall log in your panel or contact our support team. We can immediately write custom Layer 2 rules or adjust edge filtering patterns for your specific application port. Read the full documentation
No. Unlike traditional tunneling protections that route traffic through distant cleaning centers, our Layer 1 edge network is strategically located near main transit nodes, and Layer 2 filtering runs at the hypervisor level. This means security filtering happens inline without introducing routing loops or increasing latency, keeping game tickrates and api response times low.
Network & benchmarks
Looking Glass, latency, throughput and benchmark results.
A Looking Glass is a network diagnostic tool that allows you to inspect routing, latency (ping), and connectivity directly from VoxiHost's infrastructure to your own IP address or any target server on the internet. It helps isolate whether a network issue is localized to your provider or exists on a broader transit route.
We provide test files (100MB, 1GB, and 10GB) for download directly from our nodes. These files consist of zero-byte streams generated on-the-fly by the server. This lets you measure the raw throughput of your connection to VoxiHost's network without any disk I/O bottlenecks skewing the results.
Ping sends test packets to check if a target is reachable and measures the Round-Trip Time (RTT). Traceroute lists every network hop (router) that packets pass through to reach the destination. MTR (My Traceroute) combines both, running continuously to show packet loss and latency statistics for each router along the way.
An IPv6 test will fail if the destination domain does not have an active AAAA DNS record or if the destination device is not configured to accept IPv6 connections. Additionally, ensure the selected VoxiHost source node supports IPv6 connectivity to your target network.
The Latency Test runs entirely in your browser and measures the round-trip time from your device to the VoxiHost node. The Diagnostics tab (Ping, Traceroute, MTR, DNS) works in reverse: commands are executed directly from the node itself toward any target you specify. This is useful for checking routing paths and packet loss from the server's perspective, rather than your own ISP.
Benchmarks
Because anyone can claim 'high performance' on their website. We prefer hard data. We publish unedited YABS outputs and public Geekbench 6 validation links so you don't have to take our word for it. You can verify exactly what our infrastructure is capable of.
All tests were executed on standard, freshly provisioned production environments. We use the YABS script to stress-test CPU (Geekbench 6), Disk I/O (fio), and Network (iperf3). Zero artificial optimizations. Zero 'reviewer-only' steroid nodes. What we test is exactly what we sell.
No. We do not run the test 100 times to pick the highest score. We deploy a single production node, run the suite cold, and dump the exact output. The included Geekbench validation links prove the timestamp and exact hardware configuration.
Because proprietary tools are black boxes designed to spit out artificially high numbers. We strictly use open-source, community-audited tools like YABS, Geekbench, fio, and iperf3. Transparency requires independent verification.
We use iperf3 to measure real TCP throughput against external, independent endpoints worldwide. We do not measure internal LAN traffic and disguise it as public internet speed. You get the raw, unedited datacenter-to-world metrics.
Yes, and we actively encourage it. Every benchmark report shows the exact curl command we used. Provision your server, paste the command, and compare the logs. What you see is what you get.
Company & partnerships
About VoxiHost, partnerships and working with us.
About VoxiHost
VoxiHost was born from frustration with the hosting industry's forced compromises. I was tired of choosing between flagship hardware and affordable pricing. So I built a platform that delivers both: premium AMD Ryzen 9 7950X3D processors at prices that don't require an enterprise budget.
Three things: Flagship hardware at great prices (AMD Ryzen 9 7950X3D without enterprise markups), we care about performance (we manage node capacity with strict engineering limits, avoiding aggressive resource juggling), and personal commitment (when you contact support, you're talking directly to the engineers who manage the infrastructure).
Performance (we squeeze every drop from the hardware), Transparency (no hidden fees, no confusing terms), Passion (tech enthusiast first, company owner second), Quality (never settle for "good enough"), Innovation (always improving), Community (user feedback drives our roadmap), Support (real humans, real expertise), and Reliability (your uptime is our reputation).
Yes, but sustainably. Short-term: expanding our VPS offerings and improving automation. Long-term: adding more locations in Europe and launching dedicated server options. We grow based on customer demand, not investor pressure. Quality over rapid expansion.
Yes. We are a registered Polish company (VoxiHost Daniel Marszałkowski, NIP: PL6653080651). You will receive a valid invoice for every payment. Note: VoxiHost is not a VAT payer, so invoices do not include VAT. Read the full documentation
The company is registered in Konin, Poland and operates under EU law. Our servers are located in multiple European data centers (including Germany). You can see all available locations in your client panel when deploying a VPS.
We provide native support in Polish and fluent English. No language barriers, no translation issues just clear communication when you need help.
Real people, not bots. When you contact support, you're talking to actual system administrators who manage the infrastructure, often directly to me (Daniel, the founder). We don't outsource support or use canned responses. Your problem becomes our problem.
Partnerships
We look for active communities and events with a clear purpose. While size matters for higher tiers, engagement and quality of the project are our primary focus. Even small, passionate communities can qualify for our Community Builder tier.
Yes! Our Community Builder tier is specifically designed for growing communities. If you have a dedicated user base and need reliable hosting for your website, bot, or forum, we want to help you grow.
We aim to review all applications within 48 hours. Once approved, setting up your infrastructure usually takes less than 24 hours, depending on the complexity of your needs.
It depends on your tier. Basics include free hosting for web/bots. Higher tiers include high-performance game servers, priority support, and promotional amplification across our social channels.
Absolutely. As your community or event grows, we can revisit your partnership tier and upgrade your resources to match your new scale.
We generally ask for visible branding (logo on website/streams, Fluxer role/channel) and active usage of our services. Specific requirements are tailored to your partnership tier.
We support a wide range of projects including gaming communities (Minecraft, Rust, CS2), esports tournaments, educational initiatives, and open-source software development.
Yes. Partners receive priority access to our support team and, for higher tiers, a dedicated contact channel for rapid assistance during critical events.
Support & contact
Response times, ticket handling and how to reach a human.
Our team is available Monday-Friday, 12:00-20:00 CET. During these hours, we guarantee response within 1 hour and maximum 48h resolution time. Outside business hours, we provide best-effort 24/7 monitoring for critical infrastructure issues. Read the full documentation
During business hours (12:00-20:00 CET), most tickets get a response within 30-60 minutes. For urgent issues marked as critical, we often respond within 15 minutes. Outside business hours, emergency infrastructure problems are handled immediately, while general questions are answered the next business day.
For detailed technical issues, use support [at] voxihost.pl - email allows us to provide thorough documentation. For quick questions during business hours, Fluxer or Telegram are fastest. All channels (email, Fluxer, Telegram, Signal) are monitored equally - choose whichever you prefer. Read the full documentation
For infrastructure emergencies (server down, network issues, security incidents), email support [at] voxihost.pl with "URGENT" in the subject line, or message us on Fluxer/Telegram. For founder-level escalation on time-sensitive business matters, contact daniel [at] voxihost.pl directly. Read the full documentation
Yes! We're a Polish team and provide native support in both Polish and English. Write to us in whichever language you're more comfortable with - all our support channels operate in both languages.
Send abuse reports (spam, compromised hosts, policy violations) to abuse [at] voxihost.pl. Security vulnerabilities and active attacks are handled 24/7 with highest priority. Include as much detail as possible: IPs, timestamps, logs, and attack type to help us investigate and respond quickly.
All support is completely free with every VoxiHost service. There are no hidden fees, premium tiers, or per-incident charges. Whether you need help with initial setup, troubleshooting, optimization, or emergency assistance - it's always included at no extra cost.
VoxiHost is unmanaged, meaning we don't log into your server by default. However, we'll guide you through everything: best practices, configuration reviews, security hardening, software recommendations, and step-by-step troubleshooting. Think of us as your technical advisors. For hands-on setup work, we can provide custom quotes or refer trusted partners.
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