Backups & snapshots

How backups work #

You need either the Automatic Backups add-on (for scheduled copies) or free manual
slots. Manual backups are limited to four per instance.

Backups are managed per instance on the Backups tab. Two kinds exist:

• Manual backups: snapshots you create on demand, up to four per instance.
• Automatic backups: weekly snapshots taken on Sundays when the
  Automatic Backups add-on is active.

A restore always stops the instance and overwrites its current data with the snapshot.
Backups are for the whole instance, not individual files; they are not a substitute for
application-level exports.

Hourly instances do not support backups; the tab shows Backups Unavailable. VoxiHost
still performs system-wide disaster recovery backups for platform safety, but you cannot
create or restore your own snapshots. Move the workload to a monthly plan if you need them.

Create a manual backup #

1. Open the instance and select Backups.
2. Select Create Backup. The button changes to Creating... while the snapshot runs.
3. The new entry appears with a timestamp and a verification state.

Each manual backup consumes one of the four slots. Delete an old snapshot before creating
a fifth. Backup creation does not stop the instance.

Verification states #

• Pending Verification: the snapshot exists but has not been verified yet.
• Verified Snapshot: the snapshot passed verification and is the safest restore point.

Prefer restoring verified snapshots. If a backup stays pending for an unusually long time, or
a create/restore attempt fails, open a support ticket with the instance name and backup
timestamp.

Restore a backup #

1. Select Restore Backup next to a Verified Snapshot. Pending snapshots must finish
   verification first; Restore and Delete appear only on verified ones.
2. Confirm the warning: the instance is stopped and all current data is overwritten.
3. The instance moves to restoring. When the restore completes it ends in stopped; start
   it again.

Restoring is destructive. If you need data from the current state, take a manual backup
first.

Delete a backup #

Select Delete Backup and confirm. Deletion is permanent and frees a manual slot.

Automatic Backups add-on #

The add-on is available for monthly instances. When it is active:

• Backups run automatically every Sunday.
• The Backups tab shows the automatic snapshots alongside manual ones.
• Turning the add-on off stops future automatic backups; existing snapshots remain until
  you delete them.

If the add-on is not active, the tab shows Backup Addon Required with an
Enable backups action. Enabling it starts a paid add-on on the instance.

Backups protect the instance disk. They do not protect your VoxiHost account, so keep 2FA
enabled and keep separate copies of anything irreplaceable.