Support tickets
Contact VoxiHost support: create a ticket, choose department and priority, reply with attachments, and follow its status.
Support hours
The team is available 12:00-20:00 CET, with best-effort support outside those hours.
Tickets are the supported channel for account, billing and technical issues; include enough
detail to avoid a round trip.
Create a ticket
- Open Support in the sidebar.
- Select Open New Ticket.
- Choose a Department: Technical Support, Billing & Payments, Sales Department or Other
Inquiry. - Choose a Priority: Low, Medium, High or Emergency. Use Emergency only for outages or
security incidents. - Enter a Subject and a Message.
- Select Submit Ticket.
The ticket appears under Active and can be opened from the list.
Ticket statuses
| Status | Meaning | Who acts next |
|---|---|---|
| Open | New ticket, no reply yet | Support |
| Customer-Reply | You replied and support has not answered yet | Support |
| Answered | Support answered | You |
| Closed | The ticket is finished and read-only | No one; open a new ticket if needed |
The sidebar badge counts tickets that need your attention.
Reply and attachments
Open the ticket to see the conversation timeline. Type in the reply box and select send;
Enter sends the message and Shift+Enter starts a new line. Use the paperclip to
attach screenshots or logs.
Attachments should be relevant and free of secrets. Never attach identity documents,
passwords, API keys or full card numbers; support will ask through a secure channel if it
needs them.
Close a ticket and download the transcript
- Download Transcript saves the full conversation for your records.
- Close Ticket ends the thread; a closed ticket becomes read-only.
Download the transcript before closing if you may need the history later. If the issue
returns, open a new ticket and reference the old number.
What to include
Good tickets get faster answers. Include:
- The instance name and public IP, or the account email.
- The exact error message or status text.
- When the problem started and whether anything changed at that time.
- Which browser or client you used, if the panel itself misbehaves.
- Relevant screenshots or log excerpts.
For billing issues, add the transaction date, amount and document number. For firewall
issues, state the source address and whether the Firewall Block Analyzer shows a cause.