Billing & wallet

Wallet and Credits #

VoxiHost is prepaid. Your wallet holds Credits; 1 Credit = 1.00 PLN. The panel also shows an approximate value in your preferred currency, converted using NBP
rates (the Polish central bank's exchange rates).

• Deployments, renewals and add-ons are charged from the balance.
• If a renewal cannot be covered at expiry, the instance is suspended until you top up.

The wallet belongs to the active workspace, not to the account as a whole, so a company
and a private workspace keep separate balances. Switching workspaces changes the balance shown,
and a renewal is always charged to the workspace that owns the service. See
Workspaces.

Open Billing to see the current balance, the Add Credits action, transactions and
the billing KPIs.

Add Credits #

1. On Billing, select Add Credits.
2. Choose a package.
3. Choose the payment provider: Stripe for cards, BLIK and local methods, or Crypto.
4. Choose the billing entity. A personal profile produces a receipt; a company profile
   produces an invoice and requires B2B details.
5. Accept the terms and the withdrawal waiver, then select Pay.

When you return from the provider, the banner reports the outcome: Payment Successful,
Confirming Your Payment for card payments awaiting bank verification, or Payment
Cancelled. Crypto payments return with the success banner once the provider accepts them and
stay pending until the network confirms them.

Payment details and document rules: Adding credits.

Transactions #

The transactions table lists every wallet movement.

• Filter with Last 30 days, Last 90 days or All time.
• Columns: transaction, date, method, amount and documents.
• Pending crypto payments show Continue so you can reopen the payment.
• Select the document icon to open the invoice or receipt.
• Select a row to open Transaction Details.

Documents and invoices #

Each payment produces a document:

• Receipt: for a personal profile.
• Invoice: for a company profile with B2B details (including the tax ID/NIP).

Open a document from the transactions table to view it and use Download PDF. Documents
show the seller, buyer, payment method and line items. Refunded documents are marked
Refunded. If buyer details are wrong, fix the company or billing address first, then
ask support about reissuing historical documents.

Billing KPIs and preferred currency #

The Billing page also shows:

• Monthly Cost with a days-left bar for the current period.
• Deposits This Month and Expenses This Month.

The preferred currency (PLN, EUR or USD) is set in the profile preferences and determines the
prices shown, the available payment methods and the currency charged for top-ups; Credits remain
denominated in PLN.

Prepaid rules and suspension #

• The balance must cover a deployment before it starts.
• Renewals are charged from the balance. If the balance is insufficient when auto-renew runs,
  auto-renew is disabled and you are notified.
• An instance that reaches its expiry is suspended and stops serving traffic.
• Warning emails are sent 7 days, 3 days, 1 day and 1 hour before a monthly expiry.
• A suspended instance is permanently deleted with its data 7 days after expiry unless it
  is renewed. You can still extend it during that grace period.
• Hourly instances follow the same 7-day grace, with a 30-minute warning before expiry: see
  Hourly billing.

If something looks wrong #

• Top-up paid but Credits are missing: check the transactions table. Crypto stays
  pending until the network confirms it; use Continue to reopen the payment. If it shows
  completed and the balance is unchanged, open a ticket with the transaction date, amount and
  document number.
• Instance still suspended after topping up: open the instance and check whether
  Auto-Renew is off or the instance has already expired. Extend it during the grace
  period; if that is not possible, open a ticket with the instance name.

Billing FAQ #

How is the currency converted?
Prices and top-up charges use your preferred currency (PLN, EUR or USD). The panel shows
approximate values using NBP rates and records the PLN equivalent for accounting.

Why was my service suspended?
The balance did not cover a renewal. Top up the wallet; if the service stays suspended,
open a support ticket.

Do you support business invoices?
Yes: activate the company profile with your tax ID and choose the company entity at
checkout.

Which processor handles payments?
Stripe, plus crypto payments where offered. See
Adding credits.

Can I get a refund?
Credits are non-refundable once delivered, and confirmed crypto payments are irreversible.
Billing complaints go through support; a recognized complaint may return Credits, extend the
service or apply another agreed remedy. Unused Credits are not paid out in cash: on account
termination they may be issued as a non-expiring promo code under the Terms.