We're Here to Help

Our team is available Monday-Friday, 12:00-20:00 CET. During these hours, we guarantee response within 1 hour and maximum 48h resolution time. Outside business hours, we provide best-effort 24/7 monitoring for critical infrastructure issues.

During business hours (12:00-20:00 CET), most tickets get a response within 30-60 minutes. For urgent issues marked as critical, we often respond within 15 minutes. Outside business hours, emergency infrastructure problems are handled immediately, while general questions are answered the next business day.

For detailed technical issues, use [email protected] - email allows us to provide thorough documentation. For quick questions during business hours, Discord or Telegram are fastest. All channels (email, Discord, Telegram, Signal) are monitored equally - choose whichever you prefer.

For infrastructure emergencies (server down, network issues, security incidents), email [email protected] with "URGENT" in the subject line, or message us on Discord/Telegram. For founder-level escalation on time-sensitive business matters, contact [email protected] directly.

Yes! We're a Polish team and provide native support in both Polish and English. Write to us in whichever language you're more comfortable with - all our support channels operate in both languages.

Send abuse reports (spam, compromised hosts, policy violations) to [email protected]. Security vulnerabilities and active attacks are handled 24/7 with highest priority. Include as much detail as possible: IPs, timestamps, logs, and attack type to help us investigate and respond quickly.

All support is completely free with every VoxiHost service. There are no hidden fees, premium tiers, or per-incident charges. Whether you need help with initial setup, troubleshooting, optimization, or emergency assistance - it's always included at no extra cost.

VoxiHost is unmanaged, meaning we don't log into your server by default. However, we'll guide you through everything: best practices, configuration reviews, security hardening, software recommendations, and step-by-step troubleshooting. Think of us as your technical advisors. For hands-on setup work, we can provide custom quotes or refer trusted partners.